Use this form to ask us to delete your Genuine Sync Creator or Pro account and the personal data linked to your email. We'll confirm by email from hello@genuinesync.com, usually within 2 business days, and finish within 30 days. Audio you uploaded is deleted too: within a day if you send this while signed in, otherwise as soon as we have confirmed the request and deleted your account.
What we keep: license records (license ID, track, tier, project, name, email, payment reference) for as long as a license can be used or claimed, and as required for tax and accounting. Deleting your account does not cancel licenses you already bought. Cancel an active Creator or Pro subscription first, or say so in the note.
Deletes all the audio you uploaded (voiceover, sound effects) from your account and from this device, right away. Your account, exports and licenses stay. To delete the audio of one project only, use Delete uploaded audio on that project in Projects.
Sign in to Creator or Pro on the export screen first to delete the copy saved with your account. Without signing in, this deletes the copy on this device only.
Prefer email? Write to hello@genuinesync.com with the subject "Delete my account".
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