Questions about a track, a license, a download or your Creator account? Email john@genuinemusic.tv. We aim to reply within 2 business days.
Genuine Sync is made by GenuineMusic Productions (the licensor), 210 N Wells St, Unit 3908, Chicago, IL 60606.
Yes. Browsing, previewing and mixing music against your own video are free and unlimited. You pay only when you download or export usable audio or video.
No. The clip you load is played and mixed on your device and is never uploaded to us.
Your license certificate (PDF) and download links are emailed to the address you used at checkout. Can't find the email? Check spam, then email us with your order ID and we'll resend it.
In the export step, tap I've paid and paste the checkout reference from your receipt (it starts with cs_live_). Creator subscribers can sign in with the email used to subscribe.
Email john@genuinemusic.tv from the email address on your account. Cancelling stops future renewals; your plan stays active until the end of the period you've paid for.
Sales are final once a file is downloaded. We refund a double charge, or a download that we can't fix. See the Refund Policy.
You can request account deletion here, or from the Creator account line in the app. We delete your Creator account and personal data except records we must keep for licenses, tax and accounting.
GenuineMusic Productions · 210 N Wells St, Unit 3908, Chicago, IL 60606 · john@genuinemusic.tv
Genuine Music · Human-made music · License Terms · Terms of Service · Refund Policy · Privacy · Support · john@genuinemusic.tv