GENUINE SYNC

Genuine Sync Terms of Service

Last updated: November 11, 2026 (goes with License Terms version 4.4: stems are not included with any license). Previous version: October 28, 2026.

Genuine Sync (genuinesync.com) is a music licensing website run by GenuineMusic Productions ("Genuine Music", "we", "us"), 210 N Wells St, Unit 3908, Chicago, IL 60606, hello@genuinesync.com. By using the site you agree to these Terms. If you buy a license or subscribe, the License Terms for your license type and our Refund Policy also apply.

1. Using the site

• You can browse the catalog, search, try tracks against your own video and listen to previews for free, without an account. Sign in only if you want your projects on your other devices.
• You must be at least 18, or the age of majority where you live, to buy a license or subscribe. If you buy on behalf of a company, you confirm you are authorized to bind it.
• Videos you load to try music are played and mixed in your browser and are not uploaded while you browse, preview or edit. Video storage is included with the Creator and Pro plans and with Web & Social, Online and Broadcast licenses (for that project): if you choose to save your video, a 720p preview copy is stored for 30 days and then deleted; exports always use your original video. When you buy a license, your full download, with video and audio, happens in your browser after you pay. We also create your licensed audio files on our server from your edit settings and keep them in our cloud storage so we can email you a download link. The email link only has audio files; your video is not uploaded for it. Audio you upload is kept on your device and, if you are signed in, saved privately with your project. See our Privacy Policy.
• We may change, pause or remove tracks, features or prices at any time. Changes don't affect licenses you have already bought.

2. Accounts

• Web & Social, Online, Broadcast and Custom edit licenses don't require an account. Your license is tied to the name and email you give at checkout and to the license ID on your certificate.
• The Creator and Pro subscriptions use an email sign-in link. Keep your email account secure; you are responsible for activity under your sign-in.
• One person per Creator or Pro account. Don't share your account or sign-in links.
• Sign in to sync is optional. Sign in only if you want your projects on your other devices; everything else works without an account. Synced projects hold your edit, track and mix settings and your video's name, length and size, not the video. Creator and Pro subscribers, and license holders for that project, can save videos for 30 days: if you tick Save my video for 30 days so I can open this project on other devices, a 720p preview copy is stored privately and then deleted on that date, even if the plan ends sooner. Only upload video you have the right to use. Questions: hello@genuinesync.com.
• We may suspend or close an account that breaks these Terms or the License Terms.

3. Prices and payment

• Payments are processed securely by Stripe. We never see or store your full card number.
• Prices are in US dollars: Web & Social $99 and Online $249 (each per video: one video, up to 4 tracks in it); Broadcast $749 per video (one video, up to 4 tracks in it); Custom edit $750 per video (added to an Online or Broadcast license; no stems); Creator $5.99 a month (cancel anytime) or $49 a year (5 projects a month, own channels only); Pro $19.99 a month (cancel anytime) or $199 a year (unlimited full tracks for online client work, no paid ads, no broadcast); Campaign by quote (under a separate agreement). Stems aren't sold at the moment. Other custom work is quoted individually.
• Prices don't include taxes. Where we are required to collect sales tax or VAT, it is shown at checkout before you pay.
• Web & Social, Online, Broadcast and Custom edit licenses: Your project stays licensed forever; new uses after 12 months need a new license. They do not renew automatically (see A4 of the License Terms).
• Creator and Pro subscriptions renew automatically each month (Creator $5.99, Pro $19.99) or year (Creator $49, Pro $199) until you cancel, and the card on file is charged at each renewal. You can cancel at any time online (export screen > Manage plan > Cancel plan; for Pro, on the Pro plan card: Manage > Cancel plan); cancelling stops future renewals and the plan runs to the end of the period you paid for (see the Refund Policy).
• Your license is issued only after your payment succeeds. At checkout you confirm that you agree to these Terms, the License Terms for your license type and the Refund Policy.

4. Previews and downloads

• Previews are for evaluating music only. A preview is not a license, and you may not publish, broadcast or distribute anything that uses preview audio.
• Any download of usable audio requires payment first. Before purchase, exports and downloads are locked. After purchase you receive the WAV master (and broadcast audio where your license includes it) by email, and the matching export unlocks in the app. The links to individual files in your license email work for 7 days; the Download everything (ZIP) link works for 30 days. If a link expires, email us and we will send a new one.
• Previews are streamed at preview quality and are not clean downloads.
• You may not record, rip, capture, scrape or download preview audio by any means.

5. Intellectual property

• All music, stems, previews, artwork, logos, text and software on Genuine Sync belong to Genuine Music or its licensors. The Genuine Music and Genuine Sync names and logos are our trademarks.
• A license gives you only the rights described in the License Terms for your license type. The licensed files, including any Export for editors ZIP, may only be used as your license allows. No ownership is sold or transferred to you.
• All music is original, human-made work by Genuine Music. No tracks are AI-generated.
• Copyright notices: if you believe something on the site infringes your rights, follow our Copyright (DMCA) policy, or send a notice with enough detail for us to identify the material to hello@genuinesync.com or to GenuineMusic Productions, 210 N Wells St, Unit 3908, Chicago, IL 60606. If a platform places a claim on your licensed video, email us the video link and your license ID and we will help clear it.

6. Prohibited uses

You may not:

• use any music, preview, stem or clip without a valid license, including new uses after the first 12 months of a license (see A4 of the License Terms);
• register any of the music with Content ID, Rights Manager or any fingerprinting system, or with a PRO, publisher or distributor, or claim to own or have written it;
• resell, share, redistribute or sublicense files, or include them in templates, sample packs, stock libraries or "music included" products;
• use the music, previews, stems or clips to train, fine-tune or prompt AI or machine-learning systems;
• scrape the catalog or previews, use bots or bulk downloading, or get around payment or download limits;
• share Creator or Pro accounts or sign-in links, or go beyond your plan's limits (for Creator: 5 projects a month and the daily clip limit);
• interfere with the site, its security or other users, or use the site for anything unlawful;
• suggest that Genuine Music or its artists endorse you or your product.

7. Refunds

Sales are final once a file has been downloaded. Before any download, you can withdraw from a purchase where consumer law gives you that right (see section 6 of the Refund Policy). Otherwise we refund only a duplicate charge, or a failed or corrupt delivery that we can't fix, when requested within 14 days with your order ID, online through the refund request page or by email to hello@genuinesync.com. A refunded or disputed license is void. Full details are in our Refund Policy.

8. Disclaimers

The site and previews are provided "as is" and "as available". We work to keep the site running and accurate but don't promise it will be error-free or always available. Our only promises about the music are those in the License Terms. Track descriptions, moods, tempos and tags are guides, not guarantees.

9. Limitation of liability

To the extent the law allows, Genuine Music's total liability to you arising out of or relating to the site or any purchase is limited to the amount you paid us for the license or subscription the claim relates to, or US $100 if you haven't made a purchase. We are not liable for indirect, incidental or lost-profit damages. These limits don't apply to liability for intent or gross negligence, for death or personal injury caused by negligence, or to any other liability that can't be limited by law. Some places don't allow these limits, so they may not apply to you.

10. Governing law

These Terms are governed by the laws of the State of Illinois, USA, without regard to its conflict-of-laws rules. The state and federal courts in Cook County, Illinois have exclusive jurisdiction for business customers. If you are a consumer, you may also bring a claim in the courts where you live, and you keep the protection of the mandatory consumer laws of your country. Nothing here removes consumer rights that can't be waived where you live.

Language. These terms are written in English. Translations are provided for convenience. If a translation and the English version differ, the English version controls, unless the law where you live as a consumer requires the version in your language to apply, in which case that version applies to the extent required.

11. Changes to these Terms

We may update these Terms from time to time and will change the "Last updated" date when we do. The version in force when you bought a license applies to that license. We will tell you about a change before it takes effect, with a notice on the site and, if you have an account or plan, by email. Using the site after that notice and the change date means you accept the updated Terms. For an active subscription, we'll email you at least 30 days before a price increase or another material change, and you can cancel before it takes effect; the change doesn't apply until your next renewal.

12. The iPhone app

If you use Genuine Sync through our iPhone or iPad app, these Terms and the License Terms apply, together with Apple's Licensed Application End User License Agreement (the standard Apple EULA). If they conflict about the app itself, the Apple EULA applies; for music licenses, the License Terms apply. Apple is not responsible for the app, its content or support.

13. Contact

GenuineMusic Productions (Genuine Music) · 210 N Wells St, Unit 3908, Chicago, IL 60606 · hello@genuinesync.com

Genuine Music · Human-made music · License Terms · Terms of Service · Refund Policy · Privacy · Copyright (DMCA) · Withdraw from contract here · Cancel contracts here · Accessibility · Support · hello@genuinesync.com