Last updated Oct 28 2026
Genuine Sync is run by Genuine Music, GenuineMusic Productions, 210 N Wells St, Unit 3908, Chicago IL 60606, USA. We decide how the personal information described here is used (in EU and UK terms, we are the "controller"). Questions about privacy: hello@genuinesync.com.
| What | Where it goes | How long |
|---|---|---|
| Your video while you try music | Stays in your browser. Not uploaded, except the opt-in 720p preview copy for subscribers and license holders (see the next rows) | Until you clear this site's data |
| Your licensed audio files, after you buy a license | Made on our server from your edit settings and stored with our cloud storage provider so we can email you a download link. Audio files only, not your video | ZIP link works for 30 days (links to individual files in your license email work for 7 days); the ZIP is then deleted automatically within 2 days |
| Saved projects, if you sign in to sync (optional) | A copy in our cloud storage so they open on your other devices: names, tracks, edit and mix settings, and your video's name, length and size. Not the video | While your account is open, until you delete the project in the app, or within 30 days of an account deletion request |
| 720p preview copy of your video, only for Creator or Pro plan subscribers or a license holder for that project who tick “Save my video for 30 days so I can open this project on other devices” | Made on your device, then stored privately in our cloud storage | 30 days from upload (or from the license purchase, if later), then deleted automatically |
| Audio you upload (voiceover, sound effects) | Always on your device. If you are signed in, also a private copy in our cloud storage | While your account is open, until you delete it in the app, or within 30 days of an account deletion request |
| Account and sign-in (email) | Our servers and email provider | While your account is open |
| Card details | Stripe only. We never see your full card number. | Stripe's policy |
| License records and download log | Our cloud storage | As long as the license can be used or claimed, and as tax law requires |
We keep your video only with your consent. When you load a video to try music against it, the video plays and is mixed inside your browser. While you browse, preview, edit and use Sync Me, your video is not uploaded to us or anyone else. Subscribers and license holders can save videos for 30 days: if you have a Creator or Pro plan or a license for that project, sign in and tick Save my video for 30 days so I can open this project on other devices, a 720p preview copy is stored privately and then deleted. Saved projects hold only your edit and your video's name, length and size, kept with your account until you delete them. If you start checkout with a mix open, your browser keeps that mix (and, if it is small enough, the video) in its own storage on your device so it can restore it when you come back.
When you buy a license (including a free promo license), your full download, with video and audio, is made in your browser and saved on your device. At checkout your browser also sends your edit settings (the tracks you picked, cuts and mix settings, not your video or your own audio), and our server uses them to make your licensed audio files and pack them into one ZIP file. The email link only has audio files: your video is not uploaded for it. The ZIP is stored privately with our cloud storage provider (it has no public address) and is reached only through the signed link we email you.
How long we keep it: the ZIP link stops working after 30 days (links to individual files in your license email stop after 7 days). The ZIP, and anything left over from its upload, is then deleted from our storage automatically within 2 days (a clean-up runs once a day and deletes exports older than 31 days). Download your files within 30 days and keep your own copy. If you want it deleted sooner, email hello@genuinesync.com with your license ID.
You can add your own voiceover, sound effects or other audio (WAV, MP3 or M4A, up to 50 MB per file). The file is kept on your device in your browser's storage and is mixed on your device, so it is in your exports without being sent anywhere at export time.
If you are signed in, we also save a private copy with your project so it opens on your other devices. It is stored with our cloud storage provider in a folder for your account and that project only. Only you can open it, through short-lived signed links that expire after a few minutes. It is never public, never added to our music catalog and never used for anything else. Uploaded audio is yours: your license covers Genuine Music tracks only.
How long we keep it: while your account is open, so your projects keep working, unless you delete it sooner. You can delete it yourself at any time while signed in: in Projects, Delete uploaded audio on a saved project deletes the audio that project uses; Delete uploaded audio next to your email (on the export screen) or on the account deletion page deletes all of it. Either way it is deleted from our storage right away and from the device you are using. If you ask us to delete your account, your uploaded audio is deleted within 30 days: within a day if you send the request while signed in, otherwise as soon as we have confirmed the request and deleted your account. To remove a copy on another device, clear this site's data in that browser.
Sign in only if you want your projects on your other devices. Signed out, your projects stay on your device and nothing is sent to us. When you sign in to sync, we store your saved projects with our cloud storage provider in a folder for your account: project names, the tracks you picked, your edit, cuts and mix settings, and your video's file name, length and size (so we can check you picked the same video on another device). Your video itself is not uploaded. Deleting a project in Projects while signed in removes it from your other devices.
Opt-in video copy: only for signed-in Creator or Pro plan subscribers, or a license holder for that project, and only if you tick Save my video for 30 days so I can open this project on other devices when you save. For everyone else the box is locked and nothing is uploaded. Your device makes a smaller 720p copy of the video and uploads it to a private folder for that project. Only you can open it, through short-lived signed links. It is stored for 30 days from upload (or from the license purchase, if later) and then deleted automatically; after that it can't be opened. If a plan ends, copies already stored are still deleted on their original date and no new ones are made. Exports always use your original video. To have anything deleted sooner, email hello@genuinesync.com.
You don't need an account to browse, preview or edit. If you subscribe to the Creator or Pro plan or sign in, you sign in with a one-time link sent to your email; there is no password. We keep your email address, your plan and subscription status (from Stripe), how many projects you have used in the current billing period, and the licenses issued to you. A sign-in token is stored in your browser so you stay signed in; signing out or clearing site data removes it. To delete your account, use the account deletion form.
One-time license purchases and Creator and Pro subscriptions are paid through Stripe. Stripe collects and stores your card details; we never see or store your full card number. From Stripe we receive what we need to issue your license and run your plan: your name, email, billing address, what you bought, the payment status and, for subscriptions, the plan, renewal date and whether it has been cancelled. Stripe's own privacy policy applies to what it processes: stripe.com/privacy. You can cancel a Creator or Pro plan online in the app (Manage plan, or Manage on the Pro plan card, then Cancel plan); see the Refund Policy.
We use your email address to send your license certificate and download links, sign-in links, messages about your plan, and replies to anything you send us. These emails go through our email delivery provider. We do not send marketing email and we do not sell or share your email address. If you request cutdowns, the name and email you enter are used only to reply to that request.
We keep a record of each license (license ID, track, tier, project, your name and email, and the Stripe payment reference) so we can verify the license, resend files and handle refunds or claims. When you download a licensed file, our server records the license ID, the file, how it was downloaded, the time, your IP address and your browser or device information. We use this log only to check licenses, resend files and prevent misuse. License records and the download log are stored with our cloud storage provider and kept as long as the license can be used or claimed, and as long as tax and accounting law requires. Your browser also keeps your verified licenses so purchased exports unlock on that device.
Genuine Sync does not use analytics, advertising trackers or tracking cookies, and this site sets no cookies of its own. To work, the app stores some things in your browser's own storage on your device: your mix and project, audio you add, your verified licenses and, if you sign in, your sign-in token. This stays on your device and is needed for features you ask for; it is not used to track you. You can clear it at any time by clearing this site's data in your browser.
The site loads what it needs from a few providers: the pages from our website host, the Inter font from Google Fonts, and music previews from our cloud storage provider. Checkout opens on Stripe's own pages, which use Stripe's cookies for payment security and fraud prevention under Stripe's policy. Like any website, these providers receive your IP address and basic browser information when they serve a file, and may keep standard server logs.
Only with the service providers that run the site for us (website hosting, cloud storage, email delivery and Stripe for payments), and only for that purpose. We don't sell personal information and we don't share it for advertising. We may disclose information if the law requires it, to protect our rights or users, or as part of a sale or reorganization of the business. Our providers may process data in the United States and other countries; where EU or UK law applies, transfers rely on the safeguards those laws allow, such as standard contractual clauses.
Data travels over encrypted connections. Stored files are private and opened only through signed links that expire. No system is perfectly secure, so please download your files and keep your own copies.
We use your information on these legal bases: to perform our contract with you (licenses, downloads, your account and plan); our legitimate interests (keeping the download log, preventing misuse and fraud, keeping the service secure, answering you); legal obligations (tax and accounting records); and your consent where we ask for it, which you can withdraw at any time.
You have the right to access your personal data, to correct it, to have it deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent. We do not make decisions about you by automated means that have legal or similarly significant effects. To use these rights, email hello@genuinesync.com. You can also complain to your local data protection authority.
In the last 12 months we have collected these categories of personal information, for the purposes described above: identifiers (name, email, IP address); customer and commercial information (billing address, licenses and plans bought); internet activity (the download log, browser and device information); and audio or visual information (audio you upload, the opt-in 720p video copy, and the licensed audio files we make for you after a purchase). We get this from you, from your device, and from Stripe. We keep each category for the periods set out above.
We do not sell your personal information and we do not share it for cross-context behavioral advertising. We do not use sensitive personal information for anything other than providing the service. You have the right to know what we collect and how we use it, to get a copy, to correct it and to delete it, and we will not treat you differently for using these rights. To make a request, email hello@genuinesync.com or use the account deletion form. We will confirm your request using the email address on your account. An authorized agent can make a request for you with your signed permission.
You have the rights your local data protection law gives you. These include the right to know what we hold about you, to get a copy, to correct or delete it, to withdraw consent, and to object to or limit how we use it. Email hello@genuinesync.com. We answer within 30 days, or sooner if your law requires. You can also complain to your local data protection authority.
Sending your data abroad. We are based in the United States. To run your account, licenses and payments, your information is sent to and stored in the United States and in the countries where our service providers (website hosting, cloud storage, email delivery and Stripe) operate. These countries may not have data protection laws equal to yours. We send only what each purpose needs, and it is protected by contract and security measures. Where your law requires your consent for this, you give it when you create an account or buy, and you can withdraw it by deleting your account.
Privacy contact. Genuine Music's owner is responsible for privacy. Contact: hello@genuinesync.com.
Genuine Sync is not directed to children under 13, and we do not knowingly collect personal information from children under 13 (as the US Children's Online Privacy Protection Act, COPPA, requires). Where local law sets a higher age for agreeing to the use of personal data (for example 14 in South Korea and mainland China, or up to 16 in some EU countries), you must be at least that age to create an account without a parent's or guardian's consent, and we don't knowingly collect data from younger users. Buying a license or subscribing requires being at least 18 or the age of majority where you live. If you believe a child under 13 has given us personal information, email hello@genuinesync.com and we will delete it.
You can ask us to see, correct or delete the information we hold about you by emailing hello@genuinesync.com. To delete your account, use the account deletion form (also linked from your account in the app). We keep license records as long as the license can be used or claimed, and as tax and accounting law requires, even after an account is deleted.
If we change this policy, we will update the date at the top of this page. Significant changes will be shown on the site before they apply.
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